• Vesna Ilic

    21st October 2016

Take Control of Your Teleconference with These 4 Commands

The 4 commands you need to know

Teleconferencing – it’s more than just picking up the phone and talking. It’s about collaborating, sharing and engaging – and with the right tools you can take your teleconference from a simple phone call to an interactive experience where moderators and participants are inspired to create new ideas.

Here is a breakdown of my top 4 touch tone commands:

1. Organiser Dial Out – press *1

You can bring in participants from your teleconference with a simple command. This is a great function for high profile calls (how professional!) or when your participants might be in a  hotel room or dialling in from a mobile phone. Why? Because it removes all additional costs. Here’s how you do it:

Press *1 to activate
Press *1 again to confirm
Enter your Participant Pass Code
Enter your Participants Phone Number
Press #2 to return to your teleconference with your Participant or,
Press #3 to return to your teleconference without your Participant

Note: for security reasons, this feature needs to be activated by Redback

2. Record – press *4

I’ll be honest, multi-tasking is not my forte. When I’m in a meeting I prefer to engage in the conversation rather than juggling between taking notes and keeping track. This is where recording your teleconference comes in handy.

Your attendees will be notified as soon as the recording starts and you are able to stop the recording at any time. Your recording will then be automatically posted in your Account Management Portal by the next business day.

3. Presentation Mode – press *5

This is one of my favourite functions. While I always encourage participants to join the conversation, at some points in the conference it’s better to have only the presenter’s line available. This means that you won’t be able to hear any background noise from other lines (farewell barking dogs and crying children) and participants won’t be able to interrupt important parts of the conference.

Once you press *5 again, the lines will be unmuted allowing everyone to join in. Alternatively, participants can also press *6 to mute their own lines so they may listen but not speak.

4. Conference Security – press *7

Because as much as I love sharing confidential business information and ideas with unauthorised users, sometimes it’s better if conversations stay between the intended parties only.

You can lock your teleconference to prevent any keen eavesdroppers from joining and unlock it at any time. This feature is also great for AGM’s and other important updates.

To see our updated Teleconferencing Guide, please click here.
Want to make booking meetings a little easier? Check out our new Redback Outlook Plugin.
Click here to find out more about Redback Teleconferencing.

Until next time,

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