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  • Todd Barnsley
  • Todd Barnsley

    24th January 2018

System Requirements | Teleconferencing Guides

System Requirements: As a Moderator

Before the Conference:
Invite your Participants and provide them with the date and time of your teleconference, your teleconference dial-in phone number and the Participant Code. Never provide your Moderator Code to anyone.


To Join the Conference:
At the correct time and day, dial the teleconference dial-in number and enter your Moderator Code followed by the # key. You will then be entered into your teleconference and will be able to communicate with all Participants.


During the Conference: 

## Automatic Disconnect
Enter this command to immediately disconnect all attendees currently on your Teleconference.

*0 Operator Assist
Enter this command to speak with an operator. (This is “toggle” command, so the first time you enter it you should hear “Operator help requested” (and your call appears in the operator panel help queue), the second time you press it you should hear “Operator help cancelled” (and your call is removed from the operator panel help queue).

*1 Raise Hand
Enter this command to raise your hand.

*4 Teleconference Record
Enter this command to begin recording your Teleconference. Press 1 to confirm.

An announcement will then advise all attendees that your conference is being recorded. To end the recording press *4 again or simply hang up. Your recording will automatically be posted in your Account Management Portal by the next business day.

*5 Presentation Mode
Enter this command to mute all Participant lines. They can hear your voice but will not be able to speak. Enter this command again to place your conference on Conversation Mode and open all lines.

*6 Individual Line Mute
Enter this command to mute your individual line so that you may listen but not speak. Enter this command again to re-open your line.

*7 Conference Security
Enter this command to lock your Teleconference and prevent anyone else from joining. Enter this command again to unlock your conference.

*8 Automated Roll Call & Count
Enter this command to hear the current number of participants currently on your Teleconference. If your conference settings are set to “Name on Entry”, you will hear a list of everyone’s name.

*91 Add Reference # or Billing Code
Enter this command to assign any numerical reference code relevant to your call. Your Call Detail Record will then record all expenditures associated with that code. This command also allows you to confirm, change or delete your current reference code.


System Requirements: As a Participant

To Join the Conference:
At the correct time and day, dial the teleconference dial-in number and enter the Participant Code followed by the # key. You will then join the Teleconference.


During the Conference: 

*0 Operator Assist
Enter this command to speak with an operator. (This is “toggle” command, so the first time you enter it you should hear “Operator help requested” (and your call appears in the operator panel help queue), the second time you press it you should hear “Operator help cancelled” (and your call is removed from the operator panel help queue).

*1 Raise Hand
Enter this command to raise your hand during Question and Answer or Presentation mode.

*6 Individual Line Mute
Enter this command to mute your individual line so that you may listen but not speak. Enter this command again to re-open your line.

Click here for a comprehensive guide

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