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Welcome to the Support Centre

Daniel Kim
Daniel Kim, 25th January 2018

Presentation Manager | Web Conferencing Guides

This feature allows you to pre-record action steps from within the room and plays them back using a simple to manage interface.   Once you give your script a name, every time you launch something from within the room, that step gets recorded. Once all of your steps are recorded, you simply have to click on the green play button to launch that action step. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's    

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Farzana Nisha
Farzana Nisha, 25th January 2018

Notes | Web Conferencing Guides

The notes module functions is very similar to Notepad or a common text editor.   Copies of text for pasting else where Save text as an MS word, pdf, text, or HTML file Clears all text Everyone will not see changes until this button is checked Check this box if you don’t want to have to hit the update button Choose font style Make text bold (B), Italicised (I), or underlined (U) Choose font colour Choose left, centre, or right alignment of text Put text in bullets item Make a text a hyperlink. Use this to input web address Max 5,000. Shows how many characters are left Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's  

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Gianno Punla
Gianno Punla, 25th January 2018

Instant Poll | Web Conferencing Guides

Instant Poll Features Select from Favourites: This is where you can find all of your saved questions. Poll Question: This box allows you to enter in your poll question. Anonymous: When attendees respond to the poll, this eliminates the coloured icon of their choice that appears next to their name. Multiple Choice: You can set each question to be a single choice or give attendees the ability to choose more than one selection. Share Results: This allows attendees to see the percentage of votes for each selection as it occurs. Save to Favourites: Checking this box allows you to save your poll questions for future use. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Gavin Swift
Gavin Swift, 25th January 2018

iBridge User Guide | Web Conferencing Guides

What is the iBridge? Ever joined a web conference or webinar and experienced difficulty with the audio? The iBridge feature helps you connect your webinar with a teleconference line so your participants experience first class audio quality at every online event you hold. Important: You should only present from either the phone or the web, but not both simultaneously.   Setting up iBridge Audio Setting A: Presenters will speak via the Computer Participants can listen via web and/or phone N.B. Prior to using the iBridge, please ensure your codes are set to Presentation Mode and Entry/Exit Announcement is set to None. This can be done in your Account Management Portal. 1. Log in as a Moderator 2. Select “Tools” then “iBridge” 3. Enter the phone number 0280880900 and click the call icon (it's the one on the left) 4. After a brief pause, iBridge will connect to the teleconference line 5. Enter your Moderator Code and press # Once you are connected: 1. Do not click the speaker icon 2. Do not check “Autopilot Only” 3. Click “X” to hide iBridge Setting B: Presenters will speak via the Phone Participants can listen via web and/or phone N.B. Prior to using the iBridge, please ensure your codes are set to Presentation Mode and Entry/Exit Announcement is set to None. This can be done in your Account Management Portal. 1. Follow the same first steps as Setting A but use your Participant Code instead 2. DO click the speaker icon 3. Click “X” to hide iBridge   Setting C: Everybody will be on the phone (muted or not) and the presentation will be on the web N.B. Prior to using the iBridge, please ensure your codes are set to either Conversation Mode or Presentation Mode depending on whether you need participants to be muted by default or not. This can be done via your Account Management Portal. 1. Follow the same first steps as Setting A but use your Participant Code instead 2. Do not click the speaker icon 3. If you are recording this session, DO check "Autopilot Only" 4. Click “X” to hide iBridge   Note: Redback recommends connecting iBridge prior to starting the Autopilot Recorder if you would like to record your webinar. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Guy Gilead
Guy Gilead, 25th January 2018

Emailer | Web Conferencing Guides

What is the Emailer in the Redback Web Conferencing Platform? This allows you to quickly send an invitation to someone or just a normal email message. Click send, you will get the below message. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Kelly Cooper
Kelly Cooper, 25th January 2018

e-Curtain | Web Conferencing Guides

What is the e-Curtain? The e-Curtain is a virtual curtain that allows you to compose yourself until you are ready to go live and present. Your audience cannot see what you are doing when the e-Curtain is down. How Do You Use the e-Curtain? Clicking on the e-Curtain brings the curtain up for all attendees.  They will see the following red curtain with a custom message on it.  You can also customise the music that is played while the e-Curtain is down. Attendees will see something similar to this. You have the option to choose whether to keep the e-Curtain from being dropped down yet still mute audio from the moderators. As a moderator or presenter, you will see the following blinking button inside the room.  This is an indicator that the e-Curtain is active. Clicking this will bring the e-Curtain up and you will see a countdown with an “on-air” message alerting you that the curtain is up and you are live. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Simon Goldberg
Simon Goldberg, 25th January 2018

Closed Captioning | Web Conferencing Guides

How to Use the Closed Captioning Feature in Web Conferencing Platform The Web Conference platform supports a method for closed captioning. You will have to have a moderator typing what you wish to appear in the closed caption. Ensure that in the Settings Tab the 'Show Closed Captioning if any' checkbox is ticked. You can access this feature by clicking on tools and clicking on “Closed Caption”. The following box will appear which is where the person typing the closed caption will type the text. As the person is typing, the text will appear where it is set to appear in the configuration. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's          

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Todd Barnsley
Todd Barnsley, 25th January 2018

Autopilot Recorder | Web Conferencing Guides

The instructions below are to be used when you wish to record your webinar. It also provides details on how to access your recording directly from your Account Management Portal (AMP) and sharing the recording link.   How to Record Your Webinar To record your webinar, use the Autopilot Recorder feature as follows: Step 1: Click on TOOLS in the lower right-hand corner of the webinar platform. Step 2: Click AUTOPILOT RECORDER from the menu. Step 3: Enter a title for your recording and click START.   Step 4: Click OK to confirm. Step 5: You will now see the recording status at the bottom of the webinar platform. This will not be visible to participants. When you wish to stop recording, click STOP at the bottom of the screen.     How to Access Your Recording There are two ways in which you can access your recording, both through your AMP. An Autopilot recording is available immediately after your webinar and replays your webinar in exactly the same manner it was originally recorded. To view this, the viewer is required to provide their name, company and email which is then reported within the AMP. An MP4 video file is available for download within 48 hours post-webinar and includes a recording of slides and webcam (if used). The file is available as a direct download or via a download link, both from within the AMP. Step 1: Log into your AMP at https://amp.redbackconferencing.com.au/ Step 2: Click INTERACTIVE RECORDINGS from the left-hand side menu under WEBINAR.   Step 3: To view an Autopilot recording, click on the link shown under the INTERACTIVE RECORDING LINK column. To download an MP4 version of your recording, click the green download button under the ACTION column.   How to Share Your Recording Link The Autopilot link can be copied from the AMP, however, should you wish to email the downloadable link for the MP4, right click on the download button and select COPY LINK. Once you have the link for either version, you can then paste it into an email to send out.   Additional Information Available AutoPilot Recordings: This is a library of all recasts that have been created within this specific room. On-Demand Link: Clicking this link will show the link that people can use to watch a personal viewing of the recording. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's  

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Renan Laroza
Renan Laroza, 25th January 2018

Audio Player | Web Conferencing Guides

Sound Effects in the Audio Player You can play sound effects from a pre-populated list of files here.   Background Music in the Audio Player You can play background music from a list of pre-populated files here or upload your own files by clicking on the blue + symbol. You can also choose to play an internet radio station from a list of pre-populated stations. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's  

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Bianca Perillo
Bianca Perillo, 25th January 2018

Audio Options | Web Conferencing Guides

3 Ways That You Can Setup Audio Within Your Web Conference 1. VOIP 2. Telephone (with need to record audio) 3. VOIP + Telephone I. Using VoIP To use VoIP you will need a headset, built-in microphone on your computer or a free-standing microphone.  Please follow these steps to setup your microphone: 1. Click on the microphone icon on the bottom toolbar of the room. 2. The first time that you do this, you will get a popup window that will walk you through the microphone setup.  It will look like this: 3. Please choose your microphone from the drop-down menu and test your audio. 4. Then on the second tab, please check “Allow” and “Remember”. Please note:  We recommend using echo cancelling headsets for best results.  If you are going to use the built-in microphone on your computer, you must use a set of headphones in order to listen to the audio.  Otherwise, you may experience feedback and echo.   II. Using Your Telephone You can use any telephone at any time in conjunction with your Web Conference. Simply provide your participants with the same participant code used to join the Web Conference. Please refer to the Moderator Touch Tone Commands on Page 1 of this document for further explanation.   III. Using Your Telephone + VOIP The Web Conference iBridge provides your participants with two options - they can either listen via a Teleconference or through their computer speakers.  Please follow these simple steps to use the iBridge:   What to Do Depending on How Speakers Join When all speakers are joined via the Teleconference… 1. All speakers/presenters are to dial into the Teleconference bridge as moderators 2. Click on the tools button on the bottom right-hand corner of the room. 3. Click on iBridge 4. Use the keypad to dial the conference bridge number. 5. Follow the voice prompts like you would normally do when dialling from a phone.  Enter the call as a participant and not a leader. 6. When you are connected the interface will turn blue and you will know you are connected by a new presenter entering the room called “iBridge”. When all speakers are joined via VoIP 1. Click on the tools button on the bottom right-hand corner of the room. 2. Click on iBridge 3. Use the keypad to dial the conference bridge number. 4. Follow the voice prompts like you would normally do when dialling from a phone.  Enter the call as a leader and not a participant.  VERY IMPORTANT 5. When you are connected the interface will turn blue and you will know you’re connected by a new presenter entering the room called “iBridge”. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Chona Gomez
Chona Gomez, 25th January 2018

Activating your Webcam | Web Conferencing Guides

How to Activate Your Webcam 1. Click on webcam icon as shown below. 2. The Camera Setup Wizard will appear where you can choose the quality of your video and the specific camera that you would like to use. Please note:  it is recommended to use medium quality in most cases. 3. If you can see your video in the preview window, you can then click on OK. 4. If you cannot see your video, please contact technical support. Adding Captions Once your webcams are activated you have the option to add two lines of captions to each webcam.1. Select the T tool on the top right of the webcam 2. Once the caption panel appears, select your options and then Add Caption 3. The caption will then appear over the chosen webcam as seen below. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Daniel Kim
Daniel Kim, 25th January 2018

Joining a Web Conference | Web Conferencing Guides

How to Join a Web Conference 1. On the day and time of your meeting, visit the Web Conferencing URL– omnovia.redbackconferencing.com.au/redback 2. Select the “Join a Web Conference” icon 3. Moderators choose the meeting role “I am a Moderator”, enter the Moderator Passcode then select “Join the Web Conference.” Participants choose the meeting role “I am a Participant”, enter the Participant Passcode then select “Join the Web Conference”. 4. As you join the Web Conference you will be asked to enter your name. If you enter again at a later date from the same computer, it will remember your name. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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