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Welcome to the Support Centre

Peter Matsumoto
Peter Matsumoto, 25th January 2018

Interface | Redback Web Conferencing Platform

The view below is your default Web Conferencing platform interface.   Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's See it for yourself Watch our Video Tutorial on Your Interface! Simply click on the play button below!

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Miranda Walker
Miranda Walker, 25th January 2018

Whiteboard | Redback Web Conferencing Platform

You have 10 boards that you can use. Access them using the forward and back arrows. The whiteboard works similar to the Paint program in the Windows operating system. Features Move between the 10 whiteboards Saves a png. Image of the whiteboard to documents folder Enter into full-screen mode Shows on which of the 10 whiteboards you are currently on Starts freehand drawing Draws straight lines Draws arrows Draws rectangles and squares Draws circles and ellipses Add text to the white board Highlight an area Selects a shape Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Leon Fouhy
Leon Fouhy, 25th January 2018

Video Player | Redback Web Conferencing Platform

How to Use the Video Player in the Redback Platform You can upload a video file from your computer or record a video from your webcam. To get started go the Video Player tab and click the Start Video Player button. Accepted formats are: .avi, .flv, .mov, .mp4, .mpg, and .wmv     To add a video, simply click the + icon   Then, browse your files and select the video you wish to upload. Once you select your quality, simply click on Start Upload.     Your video will then begin to upload, and start converting. You also have the ability to record a movie from an available webcam. Click the “Record” button and you will then be guided through the camera setup.   Click on the “start record” button to start recording from your webcam. Click the “stop” button when finished.   Once complete, you will have the ability to access all your saved videos within the Video Player tab. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Lewis Hazeldine
Lewis Hazeldine, 25th January 2018

Timer | Web Conferencing Guides

The timer can serve as a countdown mechanism viewable either by everyone or just presenters and moderators. Simply enter the timed period and press play. Simply enter the timed period and press play.You will see the below pop-up box open. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Mamun Rahman
Mamun Rahman, 25th January 2018

Documents Folder | Web Conferencing Guides

The documents folder allows you to upload any file type or website into a shared repository where attendees can download them from within the room. Follow these simple steps to upload either a file or website 1. Click on the documents button. 2. Click on the blue + symbol to upload a file. 3. Click on browse to find a file on your computer or network drive.  Choose either add a new file or add a new link. 4. Click the file and then click open. 5. You can make this a private file (attendees cannot see it) by checking Private. 6. You can also add comments about the file. 7. Click “Add” when you want to add this to the documents folder. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Sri Nagarajan
Sri Nagarajan, 25th January 2018

Chat Box | Web Conferencing Guides

Chat Options This section covers the various options that exist for the following roles: 1. Presenter Role 2. Organiser Role Presenter Role The following is a list of capabilities that Presenters have with chat: 1. Control whether to show entrance notices 2. Change the background colour of chat (only for them) 3. Change the font size of the chat (only for them) 4. Change the line spacing of the chat (only for them) 5. Copy the chat information to a clipboard 6. Participate in the 2nd chat tab (if created) that would be used for Presenters and organisers only Organiser Role The following is a list of capabilities that organisers have with chat: 2. Change the background colour of chat (only for them) 3. Change the font size of the chat (only for them) 4. Change the line spacing of the chat (only for them) 5. Control whether to make the room private 6. Control whether to disable all attendees chat 7. Copy the chat information to a clipboard 8. Participate in the 2nd chat tab (if created) that would be used for Presenters and organisers only 9. Respond Privately to Attendee or Presenter Chat 10. Remove Chat messages 11. Forward Chat messages 12. Move Chat message from the General Chat to the Custom Chat tab 13. Highlight Chat messages with colours   See it for yourself with this short video tutorial! Watch our Video Tutorial on The Chat Box! Simply click on the play button below! Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Simon Goldberg
Simon Goldberg, 25th January 2018

Slides Module | Web Conferencing Guides

Uploading Presentations You can now choose if you want to disable or enable slides advancement by mouse clicks and/or keyboard strokes using the arrow keys. Just click the cogwheel icon next to the “Start slides” button. Use this to upload power point slides documents (.ppt and .pptx files only, animations can be included). 1. To start, go to the slides tab. And click the button Start slides. From this menu, you can chose to delete a slide, play one, or upload a new one. 2. To upload a new slide, click on the Upload button. 3. Choose a file from your computer and then click the start upload and conversion button. 4. Then simply click on the play button to view your desired file.   Presentation Tools Once your slides have started, you will be presented with a range of options that will assist you in presenting, navigating and annotating. Tools (from left to right) Settings: Choose how to move your slides Navigation: Move your slides back and forth Annotation Tools: Highlighter, laser pointer and more! View Thumbnails: Preview upcoming or previous slides in a thumbnail view to the left of your presentation Close Presentation View Full Screen Animations, Presenter Notes and Thumbnails Your Web Conferencing platform allows you to view your presentation exactly as you would in PowerPoint format. These handy tools will ensure that you deliver a seamless presentation first time, every time! Animations All animations will automatically import into your PowerPoint. To activate animations, simply use the navigation tools as per normal. Presenter Notes Any notes that you create in your PowerPoint will transfer to your online meeting room. To activate, please follow the steps below. 1. Select the thumbnails icon from the tools menu 2. All notes will appear beneath your slide. Use the arrows to increase or decrease the size Thumbnails 1. Select the thumbnails icon from the tools menu 2. All thumbnails will then appear as seen below 3. Hover over the thumbnails to get a larger view 4. Double click on the thumbnail to change slide   See it for yourself Watch our Video Tutorial on the Slides Module! Simply click on the play button below!  Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Leon Fouhy
Leon Fouhy, 25th January 2018

Settings and Options | Web Conferencing Guides

In-room settings and options in the Redback Platform   Audio Notifications: Checking this box will enable an audio chime when certain functions in the room are performed. Show Closed Captioning if any:  If you choose to use this feature, this option allows you choose where it will appear End Marketing URL: Attendees will be pushed to this URL when a room moderator ends the room. Access admin Page:  This link allows a moderator to access the configuration portal “admin page” without having to log in again. Show Logs: This is used by our technical support team to help troubleshoot. Open Layout Manager: Change your room layout to suit you! Note: Always ensure that you save any changes that you make! Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Brent Cowan
Brent Cowan, 25th January 2018

Screen Sharing | Web Conferencing Guides

How to Use the Screen Sharing Function in the Web Conferencing Platform Click the “Start Screen Sharing” button. If you get this window, click “Install and Launch” if the projector is not installed. If it is already installed, just click “Launch”. Then, you can choose if you wish to project a region of your screen, one monitor, or a specific application. Direct download link for Screen Sharing Projector: https://www.webinato.com/sc/WebinatoScreenShareSetup.exe Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's  

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Guy Freebody
Guy Freebody, 25th January 2018

Required Ports and IP Addresses | Web Conferencing Guides

Check that you satisfy the minimum system requirements and have the correct IP ports and addresses. Should you have any issues, please do not hesitate to give our Sydney support team a call at 1800 733 416. System Requirements This document details the Ports and IP addresses required for a restricted network to allow access to our service. In most circumstances, these Ports and IP address are not required by security devices and would be dynamically used by firewalls as they are requested by the user (outbound). Please note that Private Label Customers will require different IP Addresses.   IP Ports required for Web Conferencing Web Conferencing: Port 80, Port 443 (SSL) Video: Port 1935 (default Port) Screen Sharing: Any port > 1200   IP Addresses of Web Conferencing Server Platform  Communication Services Ports Web Servers Ports Other Servers Ports 184.172.30.245 1935,80,8080 74.86.57.99 80,443 50.22.251.229 80,443 173.193.88.121 1935,80,8080 50.22.251.228 80,443 74.86.57.108 80,443 174.37.120.237 1935,80,8080 67.228.48.251 80,443 171.132.67.98 80,443 75.126.165.201 1935,80,8080 184.172.228.133 80,443 173.193.104.149 1935,80,8080 80,443 174.36.228.41 1935,80,8080 67.228.50.221 1935,80,8080 74.86.7.185 1935,80,8080 173.192.96.109 1935,80,8080 208.43.92.191 1935,80,8080 173.193.151.99 1935,80,8080 50.23.0.9 1935,80,8080 159.253.139.253 1935,80,8080 216.185.109.153 1935,80,8080 50.97.252.113 1935,80,8080 203.134.166.218 1935,80,8080   NOTE: Please add all IP's to ensure full availability of the service. Personal Firewalls Personal Firewalls will typically automatically allow access on FIRST time use. The users must allow the presenter software (only required when sharing a desktop) to use the screen sharing. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements  

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Jeff Downs
Jeff Downs, 25th January 2018

Q&A Manager | Web Conferencing Guides

How to Use the Q&A Manager in the Web Conferencing Platform The Q&A manager is a great way to organize questions from attendees and provide them with answers. A moderator can start the Q&A manager by going to tools and clicking on “Q&A Manager”. To begin, click the start button. After clicking the “Start” button, the attendees chat window will be changed like this. Please keep in mind that attendees will not be able to chat while the Q&A manager is running. Attendees may ask up to five questions by clicking on the “New Question” button, but this number can be raised in the settings panel for the Q&A manager. When an attendee submits a question, the moderator has the choice to answer it themselves or assign the question to another moderator to answer. Moderators type their answer in the space to the right of the box. When choosing font colour, Moderators can either press enter or click on the “send” button to send their response. A moderator may also choose to delete a question by clicking the “x” icon in the “#” column. Attendees may be given the option to give feedback on the answers denoted in the “status” column. The Q&A manager can be closed by clicking the “end” button.   Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's

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Daniel Kim
Daniel Kim, 25th January 2018

Presentation Manager | Web Conferencing Guides

This feature allows you to pre-record action steps from within the room and plays them back using a simple to manage interface.   Once you give your script a name, every time you launch something from within the room, that step gets recorded. Once all of your steps are recorded, you simply have to click on the green play button to launch that action step. Click here to view Web Conferencing Video Tutorials Click here to view all Basic User Guides Click here to view System Requirements Click here to view Required Ports and IP's    

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