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Jeff Porter-Dening
Jeff Porter-Dening, 18th February 2018

The Big 50 Tips for Online Meetings | Whitepaper

The online platform can be daunting – what does everything mean and how do you use it? We’ve put together our Top 50 tips! Tips for planning Tips for interacting Tips for presenting To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Luke Eagles
Luke Eagles, 18th February 2018

Create, Promote, Recycle | Whitepaper

Look to breath life into your on-demand content? You need CPR... C IS FOR CREATION Creating your content, your on-demand hosting pages and strategies P IS FOR PROMOTION How do you promote your on-demand content and ensure you're making the most out of it? R IS FOR RECYCLE It doesn't have to be that hard! Discover tips for curating your content and getting five videos from one webinar! To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Farzana Nisha
Farzana Nisha, 18th February 2018

Sponsorship and Online Events | Whitepaper

You CAN gain sponsorship for your Digital Events! Explore how to how to target the right sponsor, create a Sponsorship Prospectus and find long term partners to support you. MEASURING How to measure your ROI as well as how to maintain your sponsor relationship BRANDING We look at the branding opportunities created through webcasts and webinars TARGETING How to choose the right sponsor for your digital event To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Mamun Rahman
Mamun Rahman, 18th February 2018

Hybrid is here | Whitepaper

Uncover the world of streaming physical events. Let us bust the myths, provide tips for engagement, avoiding cannibalisation and view hosting options... Hybrid is Here! THE PROCESS How does it all work and types of Hybrid Events THE MARKETING Marketing your Hybrid Event and busting the myths ENGAGEMENT Tips for engagement and avoiding cannibalisation HOSTING Maximising your return on investment and on-demand hosting options To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Gianno Punla
Gianno Punla, 17th February 2018

Online Training – 10 Steps to Make It Work | Whitepaper

A step by step Online Training guide containing… The roles required for success, the 10 essential steps, using the platform to your advantage and much more! THE SUCCESS The roles required to be successful THE 10 STEPS The 10 steps to follow before, during and after your sessions THE TOOLS All the tools needed to use the webinar platform to your advantage To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Bianca Perillo
Bianca Perillo, 17th February 2018

Webinar Organiser Handbook | Whitepaper

Creating your own webinar from scratch can be overwhelming. This is your step by step guide to everything you need to know about organising your next webinar like a pro! LIKE A PRO We give you everything you need to get you hosting your next online event like a pro! THE PLANNING STAGES We help you find the right topic and train your presenter MARKETING Marketing assets including a pre/during/post event checklist To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Miranda Walker
Miranda Walker, 17th February 2018

The CPD Webinar Guide | Whitepaper

In the digital era, more and more people are choosing to access their CPD training online. See how you can boost your programs and improve your audiences’ experience! ENGAGEMENT TOOLS Learn how you can track the engagement in your webinar using feedback tools REPORTING Discover how to best utilise post webinar documents and attendance rates HOSTING How to host your content online to make the most of your online event THE STEPS The 5 steps to setting up your CPD webinar To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Chona Gomez
Chona Gomez, 17th February 2018

Creating Compelling Content | Whitepaper

Creating compelling content for your online events can be challenging – but fear not! This guide includes everything you need to know to make your next webinar pop! ENGAGEMENT How to create engagement with your online audience MARKETING We help you in thinking about the topic and choosing your presenter CREATING CONTENT From using existing content to creating alternative content, we help you create easily digestible content To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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Gianno Punla
Gianno Punla, 8th February 2018

The 7 Deadly Sins of Virtual Events | Whitepaper

How can you eliminate the feeling of being disconnected from your virtual attendees and avoid the common pitfalls? This whitepaper, The 7 Deadly Sins of Virtual Events, will show you how! We're all aware of how important it is to engage your virtual audiences. In saying this, it's easy to fall into the trap of letting the internet get the better of you as you become lost in the wonderful world of webinars and webcasts. Topics covered: Downsides - How can you run your virtual events minus the downsides? Disconnection - How can you eliminate the feeling of being disconnected from your virtual attendees? Deadly - How can you avoid the common deadly pitfalls? To get your copy, please submit your details below. You will receive your copy via email. Click here to view our Privacy Statement.

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The Redback Team
The Redback Team , 8th February 2018

Teleconferencing Etiquette

The introduction of online meeting technologies has meant that the good ol’ teleconference has taken a bit of a back-seat. The big question is, does the lack of visual engagement mean that we are at risk of neglecting our manners and simple meeting etiquette? When you conduct your next teleconference think about these humble tips... Teleconferencing Etiquette Tips #1 - Find a Quiet Place Background noise can be very distracting to other participants. Think about where you are … Are you joining from home with a noisy dog in the background? Or are you participating in the call from your car? Either way, ensure you find a quiet place where you will be comfortable for a certain period of time. #2 - Identify Yourself Have you ever seen someone walk into a dinner party and go straight for the food? What did you think in that situation? Just like any social scenario, it is always polite to introduce yourself. #3 - Set Expectations People always like to know what to expect. Sending an agenda will not only achieve this, it will avoid conversations going off track and will ensure that all parties are prepared! #4 - Block Eavesdropping Block eavesdropping! Conference security is very important when having a private and/or confidential conversation. Use the conference lock command to ensure that no additional persons, including the operator, enter the conference. #5 - Appropriately Use the Mute Command  Also known as “The God Feature,” the mute command gives you the power to silence one or many parties. If you are combining your web conference with a teleconference, ensure you let people know before you mute them and as a participant, ensure you do the same. The last thing you want is someone on the other end talking into thin air! #6 - Say Thank You Thank you goes a long way… Let’s be honest, a teleconference isn’t exactly the most intimate of gatherings. As a moderator, it’s a nice idea to send your participants a thank you email including any action items or discussion points which were covered in the meeting. #7 - On Time is Too Late It’s all about the timing… To many, punctuality is a sign of respect. Try to avoid dialling into the call late and expecting participants to provide you with a “catch-up”. This will not only disturb the entire meeting, but it has the likelihood to come across as somewhat rude. #8 - Leave if You Need To Hold that thought… Hold music can be oh so annoying, let alone when you have multiple participants trying to have a chat. If you have to leave a conference for any period of time, hang up the phone and call back in when you’re ready to rekindle.

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The Redback Team
The Redback Team , 8th February 2018

Moderator Touch-Tone Commands for Teleconferencing

Keep these touch-tone commands handy! They will make your conferences more efficient and streamlined. ## Automatic Disconnect Enter this command to immediately disconnect all attendees currently on your Teleconference. *0 Operator Assist Enter this command to speak with an operator. *1 Organiser Dial Out Enter this command to bring in an additional Participant in 5 easy steps! Press *1 to activate Press *1 again to confirm Enter your Participant Pass Code Enter your Participants phone number Press #2 to return to your Teleconference with your Participant or, Press #3 to return to your Teleconference without your Participant Note: This feature must be enabled prior to use. *4 Teleconference Record Enter this command to begin recording your Teleconference. Press 1 to confirm An announcement will then advise all attendees that your conference is being recorded. To end the recording press *4 again or simply hang up. Your recording will automatically be posted in your Account Management Portal by the next business day. *5 Presentation Mode Enter this command to mute all Participant lines. They can hear your voice but will not be able to speak. Enter this command again to place your conference on Conversation Mode and open all lines. *6 Individual Line Mute Enter this command to mute your individual line so that you may listen but not speak. Enter this command again to re-open your line. *7 Conference Security Enter this command to lock your Teleconference and prevent anyone else from joining. Enter this command again to unlock your conference. *8 Automated Roll Call & Count Enter this command to hear the current number of participants currently on your Teleconference. If your conference settings are set to “Name on Entry”, you will hear a list of everyone’s name. *91 Add Reference # or Billing Code Enter this command to assign any numerical reference code relevant to your call. Your Call Detail Record will then record all expenditures associated with that code. This command also allows you to confirm, change or delete your current reference code.

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The Redback Team
The Redback Team , 8th February 2018

Best Practices for Teleconferencing

Before Your Teleconference Send out a clear and concise agenda Clearly identify what is expected of your participants Include teleconference details and any special instructions Send regular reminders during the lead-up If you have more than 10 participants joining, consider turning off your entry/exit tones as they can become disruptive during large calls Ensure all your participants are aware of the Redback Customer Support Command -*0 If you have participants dialling in from international locations ensure they have the correct International Toll Free Number During Your Teleconference If you are a participant, attend on time If you are an organiser, attend several minutes early Identify yourself as you enter the teleconference To minimise background noise, use your phones mute command when you are not speaking Only use a speakerphone as a last resort, headsets are a much better option Always state your name when you begin to speak Never put your line on hold to answer another call. This will play your “on hold” music into the teleconference for everyone to hear – awkward! If you have a glass or mug, use a coaster – they actually can be quite noisy! If you are an organiser, familiarise yourself with the Redback organiser Touch Tone Commands document – you never know when they will come in handy! Think about recording your teleconference – perfect to take minutes or send to absent attendees As an organiser, engage everyone by asking frequent questions and calling upon people who have provided less input than others It’s very easy to get distracted by other work while on a teleconference. Try to remain focused on what is being discussed by taking notes After Your Teleconference Send thank you emails to your participants as well as any follow up information promised - it’s a nice touch If you recorded your teleconference send the recording to your participants whether they attended or not Where possible, inform your participants of any upcoming teleconferences – get in early!

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