• The Redback Team
  • The Redback Team

    5th January 2016

Like to talk? Our Five Teleconferencing No No’s!

The four faux pas to avoid

Here are Redback we see it all… the good, the great and the not so great! When it comes to the traditional teleconference, many tend to treat it like, well a simple phone call.

Love em or leave em, teleconferences are essential for many organisations when it comes to communicating effectively, reducing costs and maximising the ‘t’ word… time!  However, we think there’s an art to the teleconference and we’re about to share it with you! Here are the 5 things that should never be done when it comes to teleconferences!

1.       Organise a teleconference without setting a meeting agenda

I hate to be the bearer of bad news, but people aren’t going to be jumping for joy to join your call. But don’t worry, it’s not you – it’s them! Teleconferences have always had a bit of a reputation for being a little drab; especially those without an agenda and that go round and round in circles. When organising your teleconference set your agenda, send it to your meeting participants along with the codes and then reinforce it during your call.

2.       Not test your equipment

Echoing lines, dead batteries, call waiting beeps… argh!  Always plan ahead and test your equipment before joining teleconferences. Here are some questions you should ask yourself…

  • Do you have call waiting activated? If so, turn it off!
  • Is there an echo coming through your lines? Chances are you’re probably sitting in a large, empty room
  • Are you using a cordless phone? If so, make sure you have enough battery
  • How’s the quality? We recommend using a headset and only good quality speakerphones, the ones that are made for teleconferences!

3.       Join from a noisy location

Do you really want to be that person? Be aware of your surroundings and the fact that your noisy dog barking in the background or those annoying horns beeping in peak hour traffic may actually be disruptive to others on the call.

4.       Join late!

You know how everyone turns and looks at you when you walk into a crowded room late? Well don’t think that doesn’t happen on a conference call. In fact, it’s even worse because when you join a teleconference a loud ‘beep’ or a voice over saying your name also joins… it can be very disruptive! Always try and join the call at least 3-5 minutes early to get prepared, look professional and avoid other callers rolling their eyes!

5.       Not taking advantage of the commands and functions

Did you know that you can mute all lines on a teleconference? Or that you have the ability to record each call and then send the link onto others? If you didn’t, then don’t worry – you’re not alone! Moderator Touch Tone Commands are designed to make life easier and are a great way to ensure your teleconferences run seamless! If you need an update, click here to download a list of the commands.

Do you have any disaster teleconferencing stories? Let us know – we’d love to hear them!

Until next time, Sara


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