See what sets us apart
We’re an Australian organisation dedicated to helping the way that you meet, present and collaborate at a distance. We help deploy the latest Webinar, Webcasting, Teleconferencing, Web Conferencing and Cloud Video Conferencing technologies to thousands of Australian businesses all while delivering an unmatched level of support, ease of use and peace of mind. We bring the leading edge of technology to our customers with an unmatched dedication to customer satisfaction.
Our Virtual Mantelpiece
Our objective is to build a business where our employees find it to be a great place to work at. If we can do that, we believe our customers will find it a great place to do business with.
Our BHAG (Big Hairy Audacious Goal) is to help 10,000,000 Aussies meet at a distance. Through exceptional customer service, innovative technologies and a clear vision, we are well on our way to achieving this goal!
The Redback Difference
Fully-equipped broadcast standard studios complete with a crew in Sydney and Melbourne.
Experience the gold standard in digital events with dedicated project managers and delivery experts.
If you aren’t satisfied, we’ll make it right. Your next event is on us.
24/7 complimentary support for both you and your attendees.
The Redback Way
Customer Satisfaction is our highest priority
Our customers always come first – if they aren’t happy, we aren’t happy.
We meet our commitments without exception
It’s pretty simple – we do what we say we’re going to do.
We are dedicated to excellence
We don’t cut corners. Every service we deliver is done to the highest possible standard.
We don’t go home until the job is done.
We work in harmony
We treat others like we would want to be treated ourselves.We act with honesty and integrity at all times. We help each other and remember to have fun along the way.
Our No Worries Guarantee!
99.9% availability of services – guaranteed uptime
No lock-in contract means you are free to leave anytime you wish
If you aren’t satisfied, you don’t pay – no questions asked
Redback will beat your current price by at least 10%
Our Dedication to Customer Excellence
The words ‘customer experience’ and ‘engagement’ tend to get thrown around a fair bit. At Redback, we are all about our customers and enhancing their experience through each and every interaction. How serious are we about it? Serious enough to listen and take action…
Since August 2015, we have been surveying 10% of our conferencing users each day – here’s what they have to say.
Ease of Use
93% of users say our Teleconferencing and Web Conferencing services are easy to use. 32% rated them as ‘exceptionally easy’.
Quality of Service
When it comes to the quality of our services, 93% of users gave a rating of 7 or higher. 35% of these users rated the quality of our platforms as exceptional.
Would you recommend us?
Perhaps the biggest test of all – how likely would you be to recommend Redback? 95% of users said they would be likely to recommend our services.
Customer Return Rate
We’re incredibly proud of our Customer Return Rate at 99%. We earn our customers every time they use us – there’s no lock in contracts and no room for error.