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  • The Redback Team
  • The Redback Team

    16th June 2017

Using Chrome to join your Webinars or Webcasts? Important Flash Update Required

What you need to know

One of the main benefits of our Webinar and Webcast platforms has always been the ease of joining – there’s no downloads because they all run off Adobe Flash.

However, Google have made an update to their web browser Chrome. If you are using Google Chrome to join a Redback Webinar or Webcast you will first need to enable Adobe Flash in order to view the video content.

The good news is, you can permanently enable Flash in Chrome in three simple steps. Meaning you’ll never have any issues joining an online event again.

Step 1: Open Google Chrome and type in the following address: www.webcasts.com.au/digital-event-landscape
Step 2: Click on the i icon as shown below

chrome-image-1-final

Step 3: Once the below pop up opens, simply click on the drop down box alongside Flash, and select ‘Always allow on this site

chrome-image-2-final

We have also updated our Attendee Joining Guides to include this information. If you are organising webinars or webcasts, please make sure you always provide these links to your attendees before your events.

Click here to view the Attendee Overview Documents

If you have any questions, please contact our Customer Support Team on the details below:

support@rdbk.com.au
Australia: 1800 733 416
NZ: 0800 231 717
International: +61 2 9037 0330

Until next time,
The Redback Team

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