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  • The Redback Team
  • The Redback Team

    24th January 2018

Recent Q&A | Peace of Mind

Satisfaction

JOHN DEC 03, 2015 10:51AM EST

Hi there,

I read somewhere that you provide a satisfaction guaranteed policy, is this true?

122faf579eb8e4859cfe468a51548d1d

SaraDEC 03, 2015 10:55AM ESTRedback Conferencing Agent

Hi John,

We strive to do our best to keep you satisfied. We will refund any conference that you are not happy with – no questions asked.

All of our services are backed by a simple 100% satisfaction guarantee.

Cheers,
Sara

 

 

Support

MIKE DEC 03, 2015 10:25AM EST

Where are your services and support located?

1 Community Answers

Best Answer122faf579eb8e4859cfe468a51548d1d
SaraDEC 03, 2015 10:27AM EST

Hi Mike,

All of our services are located in a secure Telecommunications Co-Location facility here in Australia. This means that none of your data ever goes off-shore and you and your attendees will always receive the fastest collaboration experience. Our dedicated Client Care team are also based in Sydney – we don’t believe in outsourcing something as important as customer service.

Cheers,
Sara

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