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Welcome to the Support Centre

Chona Gomez
Chona Gomez, 25th January 2018

Omnovia Registration Portal – The Complete Guide | Webinar Guides

Building your Launch Page Follow the steps below to login to your Registration Portal: 1. Go to http://omnovia.redbackconferencing.com.au/login 2. Enter Your Username 3. Enter Your Password Follow the steps below to create your event 1. Click on the ‘Events’ tab within the vertical menu on the left hand side 2. Click on the ‘add event icon’ which is located on the top right corner of your screen 3. Then simply follow the prompts. Tip: Creating your launch page is simple. If you are unsure of what something means, simply hover over this symbol! The Event Details 4. First, select your Template, Company and Organiser using the drop down menus. 5. Then, complete the following event information: The title of your event: This is where you add the name of your event. A description of your event: This description of your event is visible to participants when they register for the event and also from the page they visit to launch the event. Who the presenter(s) of the event will be: Enter the name of your presenter(s) here Date and Time: Select the date of your event by using the calendar tool below. Then select the time zone and duration of your event. Participants Select the Maximum Number of Participants that can join your Event. Once your maximum amount has been reached, no further participants can join the Event. Branding You have the option to select your branding options: Customer Logo Image: Upload your Company Logo here Top Banner: If you would like to add an image or additional text to the top of the Event launch page, upload the file here (we recommend the maximum width  of 1020 pixels) Bottom Banner: If you would like to add an image or additional text to the bottom of the Event launch page, upload the file here. Moderator Code In this section, search then select your Moderator code. Listening to your event This section will decide how your participants will listen to your event. - you have 3 options. Option A: Listen via telephone. Your participants will have to dial a 1800  number and then enter  a participant code to listen to your event. Option B: Listen via computer. All participants will listen via their computer speakers only Option C: Listen via computer with telephone back-up. Participants will have the option to listen via their computer or telephone. Email Reminders Select the frequency of your webinar reminder emails. Registration Method Guest List Entry: You upload the attendees you wish to attend in the Registrant List tab, they do not register themselves. Registered Entry: You market your webinar and those interested can enter their details in the registration page (link provided in your marketing). Unregistered Entry: You market the webinar and those who are interested will attend on the day, no prior registration required. The Account Management Portal will capture those who enter (name, email). Send Confirmation Email To Registrants A confirmation email will be sent when you upload your registrant list (guest list entry) or when they complete the required registration fields (registered entry). Registrant Confirmation Email CC If you wish to track the confirmation emails sent, place the corresponding email address in this field to receive the same confirmation email your registrant receives. Registrant Confirmation Email CC Place the email address’ in this field of the person who is the best contact to resolve any registrant issues. Registration Approval Process Manual: This will require you to approve all of those who wish to register for your webinar. Automatic: The system will automatically approve all of those who wish to register for your webinar. Extra Fields You have the option to include more fields than Email, First Name and Last Name. Simply select from the drop down menu however many extra fields you require your registrants to fill in. We have pre-populated fields or you can dictate your own questions. Tick Required and the question will be on your registration page. Your Room Settings This section allows you to create welcome announcements and customise your room layout. Enter your Room Name Participants will see this name when they join the Event Login Announcement If you wish to have a text announcement displayed to each Participant as they join the Event, enter the text here. Use the advance options to customise your room layout and add or remove media module tabs. Payment You have the option to charge for your event. If you choose to, please note that the following charges will apply. $3.50 per registered participant $3% Credit Card/PayPal Processing Fee Setting up the e-commerce portion of your event can be done so in 3 easy steps! 1. Choose whether you would like  to offer Tiered Pricing 2. Enter the amount you would like to charge 3. Once you are done, click on the save button on the top of your screen Advanced Room Options Media Module Tabs: this allows you to dictate which functions are available in the webinar room and where they are placed. Attendee Private Messaging PM: this allows you to dictate private messaging options for attendees. We recommend leaving this as none to avoid any distractions. The attendees will still be able to use the public chat function. Alternate Public Chat Title: You are able to change the name of the chat tab (i.e. “Questions” so your participants know just to type in their questions). Alternate Private Chat Title: As above, although we recommend not allowing attendees to private message presenters and organisers to avoid unnecessary distraction. Chat Position: Dictate where the chat box lies. We recommend under the participant box to minimise any distraction from content unless you wish to use the marketing button. Show Chat History: Dictate if your attendees can scroll and view previously asked questions in the char box. OmniTweet: Allows people to ask questions via twitter using a hashtag (#) specific to the webinar (you will need to create and circulate this hashtag prior to the webinar). Text Copy Protection: Protect the chat text from being copied and shared. Audio Notifications: These dictate whether or not you have an audio notification for Announcements (via chat options in the webinar), new chat, private messaging, presenter/organiser chat messages, entrance notices, projection starts (slideshow) and instant poll. It may be of some use to have audio notifications for Announcements, Presenter/organiser chat messages and Instant Polls  on, otherwise we recommend you keep the audio notifications off to avoid distraction to the presenters. Room Skin: Change the colour theme of your webinar. Top Banner: Uses the same banner you used on your registration and launch pages. It allows you to dictate how you would like it placed. Attendee List: Dictate what your attendees can see. We recommend keeping the list just to organisers/Presenters for privacy. Status Indicator: Emoji’s your attendees can use next to their name on the participant list. In-Room Advertisement URL: Place the URL of the webpage behind the advertisement button to take your participants to further information. We are not able to change the marketing button at the moment, we have flagged with Omnovia. Note: The chat box must be extended across the bottom of the webinar. Room Settings and Payment eCurtain Text: Place information here for your attendees during the pre-roll time (the time-frame they are able to enter before the webinar begins). Welcome Message: This is visible in the chat box. Close Room After: This dictates how long participants can stay in the room after the organiser has left (if they have chosen not to close the session for all). Use minutes. Lock Tabs: This prevents attendees from being able to chance media tabs during a presentation (i.e. you are showing your Power Point Presentation and an attendee switches over  to Video). Time Display: Displays length of webinar. Attendees Can: View Number of Participants: Attendees will be able to see how many people have attended, not names (unless selected). Attendees Can: View First Names Only: Attendees are able to see how many people are online and the first names of those attending. Attendees Can: Open Collapsing Panels: Collapsing Panels are the participant box and (if selected) the chat box. Ticking this option will allow attendees to be able to use the function to hide or unhide the collapsing panel. Show Documents Folder: This allows you to provide your attendees information within the webinar using the documents folder in the bottom, right hand corner. They will be able to see all that has been uploaded and can double click on any uploads to download for themselves. Zone: Always use Australia. Show Help Icon: Always tick so your customers can access our Support Team should they have any issues with audio or visual. Show Attendee List on Autopilot: If this is ticked your participant list will be visible upon watching the recording. Closed Caption at Bottom: Tick if you anticipate attendees with a hearing impairment. Enable iBridge: Allows for Hybrid Audio (presenter speaking through the internet), attendees listening via the telephone and vice versa. iBridge default MUTED on Dial Out: This allows recording for presenters using audio over the telephone. Portal Options Editing Your Event Making changes to your event can be done whenever you like. Simply select the event you wish to edit and then click on the edit icon. Adding Presenters and Attendees Before your event is held, you will need to add your presenter(s) email address(s) so they can access the event room. If you have selected Guest List of Registration, you will need to upload your attendee’s email addresses so they can attend on the day. Here’s how: 1. Edit your event with the instructions above. 2. To add presenters, simply click on the presenter's tab then add presenter. You will then be prompted to add your presenter's first name, last name and email address. 3. To add your attendees, simply click on the Registration List tab and select your preference. Either add them individually, or upload them via the CSV template. Your Joining Links Once your event has been created it is time to invite away! The following links should be used and can be found once in editable format. URL: The link that you, your presenters and participants will need to join the event Registration URL: The link that your participants will need to register for the event

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Gianno Punla
Gianno Punla, 25th January 2018

Webinar Presenter Checklist | Webinar Guides

What to Consider... Minimum System Requirements: Before you present a webinar you must first check that you have met the following criteria; Microsoft Internet Explorer 8.0 and up | Firefox 1.x and up | Google Chrome 8.x and up Opera 7.11 and up | Safari 5.05 and up | AOL 9 Windows 7 and up | MAC OS X 10.4 and up | Linux | Android 2.2 | IOS (for iPhone 4 and up - iPad) Adobe Flash Player 10.2 and up (latest version preferred) Web Conference:  256kbps Upload / 256kbps Download (without video) Web Conference:  350kbps Upload / 350kbps Download (with webcam video) Active telephone line able to dial externally. Backup telephone line / mobile line recommended Confirm or download the latest versions of Flash   Confirm your current version of Flash Download the latest version of Flash Presentation Materials: Before you present a webinar it is very important that you fulfil the following; The PowerPoint Presentation is uploaded to the webinar library/slides area Your video is converted to Flash and uploaded separately to the movie player OR, you know the YouTube links you would like to play If you are a MAC user and use Keynote, you are able to screen share (Java software is required for this) If you screen share Keynote you do not have embedded video Note: For further support or assistance on system requirements and compatibility please contact Redback Conferencing on 1800 733 416 Click here to watch the What to expect Video Click here to view the Presenter Handbook

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Daniel Kim
Daniel Kim, 25th January 2018

Video Tutorial Your Web Conferencing Interface | Video Tutorial

Looking to get familiar with your online interface? We'll walk you through the Redback web conferencing platform as well as all the features that you have unlimited access to. ✓ The Participant and Chat Box ✓ Audio/Visual Controls ✓ Interactive Features

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Chris McKeown
Chris McKeown, 25th January 2018

System Requirements | Web Conferencing Guides

Check that you have the minimum systems required to run the Redback Web Conferencing platform. Minimum System Requirements I. Browsers Microsoft Internet Explorer 8.0 and up Firefox 1.x and up Google Chrome 8.x and up Opera 7.11 and up Safari 5.05 and up AOL 9 (*AOL 9 web browser is not supported in our event registration) II. Operating Systems Windows 7 and up MAC OS X 10.4 and up Linux (application sharing is not available) Android 2.2 IOS (for iPhone 4 and up - iPad) III. Plug-ins Adobe Flash Player 10.2 and up (latest version preferred) Click here to check your version of Flash Click here to update your Adobe Flash Player IV. Internet Connection Web Conference:  256kbps Upload / 256kbps Download (without video) Web Conference:  350kbps Upload / 350kbps Download (with webcam video) V. Hardware Keyboard and Mouse or compatible pointing device Speakers or USB Headset Microphone (if using Voice) Web Cam (if using Live Video) View Web Conferencing Video Tutorials; VIDEO: Activating Webcams VIDEO: Creating In-Room Surveys VIDEO: Customising Your Interface and Layout VIDEO: Sharing Your Desktop VIDEO: The Auto Pilot Recorder VIDEO: The Chat Box VIDEO: The Video Player VIDEO: Uploading Slides/Presentations VIDEO: Using the iBridge VIDEO: Your Web Conferencing Interface Click here to view all Joining a Web Conference User Guide Click here to view Required Ports and IP's

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Daniel Kim
Daniel Kim, 25th January 2018

Measuring Your Return On Investment | Video Series: Hosting Your First Online Event

It’s all well and good to deliver seamless webinars and webcasts, but what about measuring your Return On Investment? How do we know what has and hasn’t worked and what reporting we have access to? This video covers: Your Goal vs. Your Sponsors The reports you have access to The importance of gathering feedback Measuring Registrations vs. Attendees Watch this video to uncover how to measure the ROI from your webinars and webcasts and decipher the results of the reports. 

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Gianno Punla
Gianno Punla, 24th January 2018

Video Conferencing – Customising Your Room Layout | Video Conferencing Guides

All participants can select their own room layout.The room layout menu can be found by hovering over the small triangle below under the SeeVogh eye menu (top left), individuals can choose between several templates including current speaker, no remote videos, or a single mosaic for minimal bandwidth. No Remote Video  When you choose this display option, no video will be streamed.This is useful when you have a limited network   connection. This option will make it an audio-only connection, but you can still transmit video if your upload connection speed is acceptable. Limited Bandwidth Video  When you choose this display option, a single mosaic containing all video feeds will be initiated. This is useful when you have limited bandwidth. All video is combined and sent to your client as a single video stream. Current Speaker Video This option will display the current speaker as the ‘primary’ large video.This is useful if you have limited display screen capacity such as a single display screen. Click to select Video  All videos will be displayed in the lower display area. Users can click on whatever video streams they want shown in the larger video display area. This is a toggle – when you click on a larger ‘primary’ video, this will reduce it back to the smaller display area at a normal size. Click it again to make it bigger. Display All Videos Selecting this option will display all videos in the ‘primary’ display area. Click on a larger ‘primary’ video to reduce it back to the smaller display area – especially for video streams not critical to the meeting.   Click here to learn selecting your camera, microphone and speaker Click here for desktop installation guide Click here to lean how to join as a participant Click here to learn how to initiate a videoconference as a moderator

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Jeff Downs
Jeff Downs, 24th January 2018

Privacy Statement | Peace of Mind

Redback Conferencing understands the importance of protecting your information. We are committed to protecting your privacy and we will only use the information that we collect about you lawfully. Here is our guarantee: The information that we collect will only be used to provide you with the best possible service. We will give you the chance to refuse any marketing email from us when requested. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or updating your preferences. If you find any inaccuracies we will delete or correct it promptly. The type of information we will collect about you includes: - Your name - Your email address - Your contact number - Your preferences Your personal information will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. All of our employees sign Confidentiality and Non-Disclosure Agreements and must abide by them as terms of their continued employment.  Unless obligated by law, we will not disclose your information to anyone outside of our organisation without your permission.  We may use our Customer Contact information to conduct periodic/random Customer Satisfaction Surveys or to introduce new services that you might benefit from. In all cases, our motivation is to constantly improve the level of service that we are providing to you. Managed Events  Redback Conferencing is committed to ensuring that your privacy is protected. We collect personally identifiable information for the use of Managed Events when voluntarily submitted. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner. Once your Managed Event is completed, the information will be permanently deleted from our database. Redback Conferencing may change this statement from time to time. Should any changes be made, you will be informed in writing. This policy was updated on Monday, 3rd March 2014. If you have any questions/comments about privacy, you should contact us at marketing@redbackconferencing.com.au 

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Topo Kristyono
Topo Kristyono, 5th June 2018

Using WebCall

WebCall is a web-based utility which allows anyone to participate in a conference call by simply using a Chrome or Firefox browser with a computer headset. There's no separate software program to download or install, and no registration required. WebCall uses an emerging technology called WebRTC that enables real-time communications over the Internet. WebRTC is enabled in the current versions of Chrome, Firefox, Opera and Chrome on Android. Since WebRTC is not supported in either Internet Explorer or Safari, WebCall is not available through those browsers. Also, WebRTC is not enabled in Apple iOS, so WebCall will not work on iPhones or iPads. HD Audio Quality.  WebCall delivers HD Audio (using the Opus codec), providing a crisp high quality audio experience using your computer. Best of all, WebCall works wherever you have an Internet connection, so whether in your office or in a hotel room half-way around the world, WebCall provides easy access to your conference calls. Accessing WebCall.  There are two methods for accessing WebCall. (These methods may not be available to all users. Contact customer support for more information.) The Host Control Panel may display a small WebCall button near the top right corner, which allows you to instantly connect as a Host. There is also a standalone version of WebCall, which allows either host or non-hosts to join conference calls, requiring the user to enter the Conference ID. Using WebCall via the Host Control Panel Clicking on the WebCall button will prompt for a Name and Email, and pressing the Call will automatically connect you into the conference bridge as a host, displaying a small status panel in the upper right corner, as shown below: If you see the message “Listen Only Mode”, this indicates that you are not using a secure https: connection, and no audio is being sent from your microphone into the conference. You need to re-enter the control panel web address using the https:// prefix (instead of http://). WebCall Requirements 1.  High-Speed Internet Connection Some mobile data connections may not deliver acceptable audio performance. In order to transmit audio from your microphone, a secure connection (https:) connection is required, and you need to allow your browser to access the microphone. 2.  Headset or Earbuds with Mic Built-in laptop microphones and speakers may introduce disruptive noise and echo into the conference call. While WebCall incorporates noise suppression and echo cancellation technology, for best performance you should use a headset or earbuds. 3.  Chrome, Firefox or Opera Browser WebCall uses the WebRTC technology built into newer versions of the Chrome, Firefox, and Opera web browsers. Neither Apple nor Microsoft presently support WebRTC, so WebCall will not work with Internet Explorer, Safari, or any Apple iOS device. Click here for a comprehensive guide

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Peter Matsumoto
Peter Matsumoto, 5th June 2018

Managing a Question and Answer Session

You can easily manage a question and answer session during your conference calls by using the *1 Raise Your Hand keypad command in conjunction with the Host Control Panel. Callers who “raise their hands” are entered into a queue in chronological order, allowing the host to call on each in succession, un-muting one caller at a time to ask a question. This provides an orderly process for participants to comment or ask questions. When used with the Presentation Conference Mode (where all non-Hosts are muted), this gives a Host full control over speaking privileges. Using the Raise Your Hand Feature To use this feature, at least one person needs to be logged into the Host Control Panel, since the effect of pressing the star-one (*1) Raise Your Hand command is to provide a visible indicator in the Host Control Panel. For maximum host control, the conference should be placed in Presentation Mode, which mutes all non-Hosts (you can have multiple Hosts if necessary). To begin the Q&A session, tell callers to press star-one on their keypad if they want to ask a question. They can “lower” their hand by pressing *1 a second time, if their question has already been answered. When at least one hand is raised, an action panel is displayed above the caller list in the Host Control Panel, as shown below. The action panel at the top indicates that three participants have raised hands, and the drop-down selection box lists the three callers. Since Sally is at the top of the queue, her name is displayed in the selection box. In the active callers table, you see the hand-raised icon on the right column. The number next to the icon indicates that caller's position in the queue. At this point in the conference, you can see that all callers expect the Host are muted (checkbox in the Muted column). There are three action buttons to the right of selection box at the top next to Sally's name and Caller ID number: Select - Clicking on this box will "select" Sally and un-mute her line. Sally will hear a private announcement "Line un-muted" when this button is pressed. The host should wait two seconds prior to soliciting her question, since Sally will be hearing the "line un-muted" announcement. Skip - This will bypass Sally, and play a private announcement to hear, "your hand has been lowered". This will also remove Sally from the queue. This doesn't prevent Sally from re-entering the queue by pressing *1 again, though she would be placed at the bottom of the queue. Skip All - This "lowers" all the remaining hands in the queue. All participants with raised hands will hear, "your hand has been lowered". You have the option of picking a specific caller (that is, bypass the chronological order) by selecting a different caller in the drop-down selection box at that top (click in the selection box displaying Sally's name, then select a different person from the list). Alternatively, you can click on the Raised Hand icon on the right column of the caller list table. Clicking on the icon gives you the choice of selecting that caller (which un-mutes that caller) or skipping that caller (i.e. lowering the hand). Note that you can click on the Hands column header to sort the active caller table by the Raised Hand order. Clicking on the Select button next to Sally's name would display the following screen: Sally's line is now un-muted, as indicated in the caller list – the Muted box is now unchecked. Sally has been alerted by our system that she has been called upon, because she heard a private "line un-muted" announcement. Note that the Caller ID name is not necessarily accurate. For instance, it may display the name of another member in the caller's household. Sally's line will be un-muted and you can now solicit Sally's question. Once she has asked the question, you have the following options for Sally's line: Mute - This mutes Sally's line, without un-muting the next caller in the Raised Hand queue. She will hear a "line muted" announcement. She remains “selected” and the Mute label will switch to un-mute. Done - This mutes Sally's line and “lowers” her hand, without un-muting the next caller in the Raised Hand queue. Return - This mutes Sally's line and returns her to the Raised Hand queue in the same position, without un-muting the next caller in the Raised Hand queue. In this particular case, clicking the Return button would put Sally back to the front of the queue. The most common action would be to be click on the "Select" button to the right of Robert's name in the selection box. This would mute Sally's line, and “lower” her hand (i.e. remove Sally from the Raised Hand queue) and un-mute Robert. The screen will then change as follows: After finishing with Robert and selecting Larry (the last caller in the queue), the following screen will be displayed. Note that the selection box disappears (there are no other callers remaining the queue). When finishing with Larry, you would press the "Done" button, which would mute his line and remove the final hand icon from the caller list table. After clicking the "Done" button for the Larry, the Raised Hand action box will disappear, returning the screen to its original state. Additional Information Using the Raised Hand Icons - Instead of managing the session via the action panel near the top, you can click on the individual icons displayed in the caller table in the right-most column. When you click on an icon, you will get a pop-up box allowing you to Select or Skip that caller. You can click on the Hands column heading to sort the callers by the Raised Hand queue order, bringing the raised hands to the top of the caller list. Other Conference Modes - The Raised Hand features are designed to work best in Presentation Mode. If the conference is in Conversation Mode, callers are already un-muted, and “selecting” a raised hand doesn't change the mute status of any participant. It is recommended that you switch the conference into Presentation Mode before initiating a Q&A session using the Raise Hand feature.  Click here for a comprehensive guide

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Todd Barnsley
Todd Barnsley, 25th January 2018

Using the iBridge | Video Tutorial

Ever joined a web conference or webinar and experienced difficulty hearing via the microphone on your computer? Learn how this feature helps! ✓ Enjoy better audio quality ✓ The choice to present via phone or VoIP ✓ Ensure your codes are set to Presentation Mode

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Michael Harris
Michael Harris, 25th January 2018

Uploading Slides/Presentations to the Redback Platform | Video Tutorial

PowerPoint presentations are one of the most popular and effective ways to communicate with your online audience. Let’s take a closer look at how to upload and navigate your presentations. ✓ Upload your slide deck ✓ Activate thumbnails and nails ✓ Do’s and Don’t’s 

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