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  • Vesna Ilic

    27th October 2016

Stop Murphy’s Law from Getting in the Way of Your Webinar

The 3 tips you have to know

As Murphy’s Law states – anything that can go wrong, will go wrong. And webinars are no exception. While in a perfect world our technology, the internet and presenters all work in harmony to deliver a seamless experience for our participants, sometimes this is just not the case. Here are our top 3 safety net precautions to prepare you for when things don’t quite run to plan.

1. Run a hybrid webinar – Audio via phone and presentation via web conference

As reliable as we’d like to believe our internet is in 2016, we are not unfamiliar with sudden connection cut-outs and slower than expected internet speed. This is where the trusty old landline comes in handy.

Next time you run your webinar, consider using a hybrid connection.  This means your presenter will talk into a telephone and your presenters will have the choice to listen either via their VoIP connection or PSTN telephone.

Your participants will still receive both the audio and visual via the web, however they will be provided with a phone dial in code in case there are issues with the sound. All participant lines will also be blocked from speaking so they won’t be able to interrupt.

2. Get a facilitator

Think of your facilitator as your wingman. If something goes wrong, they will always have your back.

– Participants experiencing technical difficulties? Your facilitator will provide them with the dial in number or help them reload their browser.
– Your internet drops out and you can’t change slides? No worries, They’ll change the slides for you.

Splitting roles and giving your facilitator control of the webinar room will allow you to focus all of your attention on the most important task at hand – presenting.

3. Train your presenter

Benjamin Franklin famously said – “By failing to prepare, you are preparing to fail.” Make sure your presenter has had training on the platform and is familiar with all of its features. There is nothing worse than wasting your participants time as they wait for the presenter to figure out how to start the slides or run a video.

Schedule a run through at least 24 hours before the event and make sure they are logged on no later than 10 minutes before the event start time. You should also ensure that they have a stable internet and phone connection, and are using good headphones for their phone.

For a comprehensive guide on running webinars, download your copy of the Webinar Organiser Handbook.

To find out more about managed webinars, please click here.

Until next time,
Vesna

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