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Email Address

The Teleconferencing Control Portal
The TCP system is a program that brings your teleconference onto the web. This allows you to control a large group of attendees at an individual level.

1. Dial into your teleconference.
2. Log into your Account Management Portal (AMP) and click “TCP List” on the left hand menu.
3. Find your conference call listing then click the “TCP Link” just underneath. Your browser will automatically log you into the TCP in a new window.
 Tab 1: Conference Control Functionality
shot1
  • Status – States whether the conference is in progress or not.
  • User Count – The number of attendees on your teleconference (does not include moderator).
  • Host – details phone number dialled in and activity of the moderator. In the above print screen the activity is “Talk”. This means the moderator’s line is not muted. The phone icon is indicative of whether the moderator is talking or not.
  • Host Mute – Mutes moderator’s phone.
  • Host Disconnect – Disconnects moderator’s phone. The remaining attendees will be left on hold as the moderator is no longer active in the teleconference.
  • Host Hold – this will place the moderator on hold. It will also place all attendees on hold as the moderator is no longer considered active in the teleconference.
  • Guest List – details the phone number dialled in and activity of the attendees. In the above print screen the activity is “Talk”. This means the attendee’s line is not muted. The phone icon is indicative of whether the attendee is talking or not.
  • Attendee Mute – Mutes individual attendee line.
  • Attendee Disconnect – Disconnects the attendee’s phone line.
  • Attendee Hold – Puts individual attendees on hold.
  • Mute All – Allows the moderator to mute all attendees. The moderator will still be audible.
  • Hold All – Allows the moderator to put all attendees on hold. The moderator will not be audible.
  • Lock Conference – Allows the moderator to secure the conference, blocking anybody trying to access the teleconference once activated.
  • Roll Call to All – Calls out the number of attendees within the teleconference for moderator and attendees to hear. If “Name Announce” is activated all names will be called out. No one will be audible as the announcement is made.
  • Roll Call to Me – Calls out the number of attendees within the teleconference for the moderator only. If “Name Announce” is activated all names will be called out. The moderator will not be audible as the announcement is made.
  • End Conference – Disconnects all lines from the teleconference.

Tab 2:Conference Detail

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  • Conference Subject – Conference name and Moderator name.
  • Host Name – Moderator name.
  • Billing Code – The billing code assigned to your Moderator code.
  • Host Code – Moderator code.
  • Guest Code – Participant code.

Tab 3: Question Queuing Inactive

shot-question

  • Questioner – The bar that details of the promoted (unmuted) attendee.
  • Queue – Lists the details of the attendees who wish to ask a question.
  • Start QA – Starts the QA function.
  • Clear Questioner – Places the unmuted attendee back on mute and removes them from the queue.
  • Promote – Unmutes selected attendee to ask their question.
  • Up – Selection process allows the moderator to move up the list of attendees to unmute.
  • Down – Selection process allows moderator to move down the list of attendees queued.
  • Top – Selection process allows the moderator to jump to the top of the list of attendees queued.
  • Bottom – Selection process allows the moderator to jump to the bottom of the list of attendees queued.
  • Remove – Removes the promoted attendee from the Questioner and mutes the attendee’s line, removing them from the queue.

Tab 3.2: Question Queuing Active

shot-question-active

1. Mute all participants on the Conference Control tab.
2. Select “Start QA”. In this example, the QA session is active and has changed to “Stop QA”.
3. Ask attendees who wish to ask a question to press *1 to be placed in the Queue. Those who press *1 first will be placed and remain at the top. Those who no longer wish to ask a question can press *2 to remove themselves from the queue.
4. Select the attendee you wish to promote by clicking their details once and clicking “Promote”. This will remove the attendee from the queue and into the “Questioner” bar.
Tab 3.3: Question Queuing Active
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5. The promoted attendee will be un-muted to ask their question.
6. Once the question has been asked, click “Clear Questioner” and this will place the attendee back on mute and remove them from the queue.
7. Select “Stop Q&A” once all questions have been asked. Attendees will all remain on mute.
Tab 4: Voting Inactive
shot-vote1
  • Stop Voting – Stops the voting function so attendees are no longer able to vote.
  • Terminate Voting – Removes the voting data for the moderator.
  • Configure Vote – Allows you to create your own poll.

Tab 4.2: Voting Poll Creating

vote-open

  • Question – Type in the question you wish your attendees to respond to.
  • Digit Choice – type in the multiple choice answers for your attendees. Attendees will vote pressing the number next to the answer you have typed.
  • Done – Completes and saves the poll.
  • Cancel – deletes the poll prior to saving.

Tab 4.3: Voting Active

vote-progress

  • Voting Subject – Details the question for the attendees to respond to.
  • Votes Cast – How many attendees have responded
  • Votes Pending – How many attendees are yet to respond
  • Digit – The number the attendees need to press to select their answer.
  • Choice – the answers the attendees need to select from
  • Results – the number of attendees who have selected that answer.
1. Select “Start Voting”. In the example above it is shown after start voting was selected, changing to “Stop Voting”.
2. Once voting is complete, select “Stop Voting”. The results will still be visible.
3. Select “Terminate Voting” to remove the results from the screen.
4. Reporting is available by the AMP.

Tab 5: Recording

shot-recording

 

1. Print screen this page and save to your desktop.
2. Select “Start Recording” to begin your recording.
3. Follow the instructions listed as 1 and 2 (these are individual results, yours will vary) to retrieve your recording. Alternatively, it can be retrieved by the Support Team.

Keynotes

1. A teleconference must be underway for the TCP system to activate.
2. Only one person can be the moderator of the TCP system, although several people can join on the moderator code.
3. The Conference must be in “Mute All” mode for QA to activate.
4. Q&A and Vote cannot be activated at the same time.
5. When an attendee is unmuted a voice prompt will sound for them notifying they can ask a question. The attendee will be inaudible whilst this announcement is made. This is the same for any voice prompt heard by wither moderator or participant.
6. If you have muted all and another attendee drops in, their line will not be muted. Select “Mute” next to their details to mute their line.
Click here for system requirements

System Requirements: As a Moderator

Before the Conference:
Invite your Participants and provide them with the date and time of your teleconference, your teleconference dial-in phone number and the Participant Code. Never provide your Moderator Code to anyone.

To Join the Conference:
At the correct time and day, dial the teleconference dial-in number and enter your
Moderator Code followed by the # key. You will then be entered into your teleconference and will be able to communicate with all Participants.

During the Conference: 

Press Function
*0 Request Operator assistance
*4 Start or stop recording the teleconference:

Press *4 to start recording then press *1 to confirm recording.

Press *4 to end recording or hang up phone.

*5 Mute or un-mute all the Participant’s lines
*6 Mute or un-mute your own individual line
*7 Lock or unlock the Teleconference to additional Participants
*8 Listen to a Participant count and Roll Call
## Automatically disconnect all lines

 

System Requirements: As a Participant

To Join the Conference:
At the correct time and day, dial the teleconference dial-in number and enter the Participant Code followed by the # key. You will then join the Teleconference.

During the Conference: 

Press Function
*0 Request Operator Assistance
*6 Mute or un-mute your own individual line

Click here for a comprehensive guide to teleconferencing

Recording my conference

JAMIE FEB 08, 2016 09:55AM EST

Hi Guys,

I need to record a teleconference and then be able to listen to it afterwards – can you please provide me with instructions?

1 Community Answers

Best Answer122faf579eb8e4859cfe468a51548d1d

SaraFEB 08, 2016 10:01AM EST

 

Hi Jamie,

As a moderator simply press *4 on your keypad to record your Teleconference. You will then be able to download and host your recordings from your Account Management Portal. Login to your AMP here: https://amp.redbackconferencing.com.au/signon.aspx

Cheers,
Sara

 

International Participants

NATARSCHA DEC 22, 2015 09:37AM EST

Hi Redback,

I need to organise a conference with people located in the US participants, how do I arrange this?

Thanks,

2 Community Answers

Best Answer122faf579eb8e4859cfe468a51548d1d
SaraDEC 22, 2015 09:38AM EST

Hi Natarscha,

We have a list of over 50 International Toll Free Numbers, this means your international callers will not be charged to join your call. The list of numbers is available within your Account Management Portal – feel free to login here: https://amp.redbackconferencing.com.au/signon.aspx.

Cheers,
Sara

 

View in conversation

Best Answer122faf579eb8e4859cfe468a51548d1d

Sara Best AnswerDEC 22, 2015 09:38AM ESTRedback Conferencing Agent

Hi Natarscha,

We have a list of over 50 International Toll Free Numbers, this means your international callers will not be charged to join your call. The list of numbers is available within your Account Management Portal – feel free to login here: https://amp.redbackconferencing.com.au/signon.aspx.

Cheers,
Sara

 

Hosting Conferences

MARIA SHARNN DEC 17, 2015 04:28PM EST

Hi Redback,

Can I host more than one teleconference at a time? We have a few departments so just wondering…

1 Community Answers

Best Answer122faf579eb8e4859cfe468a51548d1d

SaraDEC 17, 2015 04:29PM EST

 

Hi Maria,

Absolutely. We can issue you and your organisation with as many moderator and participant pass codes as you need. There are no additional charges associated with additional pass codes.

Let us know if you would like to setup any additional codes.

Cheers,
Sara

 

 

 

Teleconferencing Reservation

JOSH DEC 11, 2015 10:26AM EST

Hi Redback,

I need to schedule a teleconference ASAP, how does it all work? What do I need to do?

Cheers,
Josh

1 Community Answers

Best Answer122faf579eb8e4859cfe468a51548d1d
SaraDEC 11, 2015 10:28AM EST

Hi Josh,

That’s no problem at all, there’s no need to schedule anything, the system is reservationless.

It’s just a matter of dialling your access number (depending on your location) and entering your moderator pass code. Advise your participants to do the same with their participant code.

Cheers,
Sara

At Redback we understand the importance of each and every conference call. Ensure you cover all bases by recording your next teleconference and taking advantage of our Online Recording Service. It’s easy as…

 

How to Record Your Teleconference

  • As a Moderator dial into your teleconference as normal; instruct your participants to do the same
  • Once you are in your call and ready to get started, simply press *4 on your telephone keypad
  • A pre-recorded announcement is then played into your teleconference notifying all that the call is being recorded
  • Once you wish to cease the recorded portion of your teleconference, simply press *4 once again

Why Would You Record Your Teleconference? 

  • Accommodate Absentees: If someone suddenly can’t attend your conference call that’s fine, just let them know you will send them a link to listen to the recording within 24 hours
  • Perfect Minutes Every Time: Listen to your teleconference as many times as you like to ensure the exact information is taken down
  • Build an Archive: Collect your teleconference recordings and create an online library for others to view

Tips for Recording Your Teleconference

  • Wait until everyone joins your call before you start recording. This will make sure the important parts are recorded and will let everyone in the call know they are being recorded
  • Turn off any entry and exit announcements so they do not interrupt your recorded call
  • Record Regularly? Why not setup Automatic Recording? This will ensure all teleconferences hosted under your codes are recorded!

Accessing your Recordings
Each time you complete a recorded teleconference you will automatically receive an email from Redback. This email will arrive within 24 hours and will contain a link to your Account Management Portal.  To access the Account Management Portal simply click on the link provided, enter your user ID and password and then click on submit. If you have misplaced or forgotten your user ID and password, click on Forgot Password.

Your Account Management Portal can also be accessed by visiting the Redback home page, www.redbackconferencing.com.au and then clicking on the button in the upper right hand corner titled My Account.

Once you enter your Account Management Portal you will notice a toolbar down the left side of your screen. To access your teleconference recording click on Recordings under the Audio Recordings heading.

iMac-AMP

You will then be presented with a list of all your teleconferences which have been recorded. These recordings will remain active for 30 days from the date they were recorded.

Please note that if you are an organiser, you will only see the calls which have been recorded under your access codes, however, if you are an administrator you will be able to view all recordings associated with your Redback account.

Redback Recommends: Getting to know your Account Management Portal – There are so many applications that will make your conferencing life that little bit easier!

Download your Recordings
The next step is to download your teleconference recording. You have two options under the Download heading; you can either download a WAV file or MP3 file.

Click on the desired option and then follow the prompts to save the file to your computer. This process may vary depending on your computer settings.

Hosting your Recordings
If you would like to share your recorded teleconference with others click on the Create a Hosted Link option. Creating a Hosted Link allows you to share your teleconference recording with unlimited viewers for a period of 60 days.

Once selected, you will be presented with two choices:

  • Open Download Access
  • Registered Download Access

Redback Recommends: Downloading MP3 Files – Because they contain the original files they are much quicker to download, no conversion is necessary!

Open Registration Access
This option creates a link that allows anyone who clicks on it to listen to your recording through their computer. Redback does not track or report on who has listened to your recording.

Registered Download Access
This option also creates a link which that allows anyone to listen to your recording through their computer. However, to be granted access to the recording the viewer must first enter their full name, company name and email address. As an organiser, you are then able to access a list of those viewers from the Recording Participant List feature.

Once you have selected your desired download option, click on Create a Hosted Link. You will then be redirected back to your Recordings homepage.

You will notice four options under the Hosted Link heading:

  • Participant Link
  • Link expiry date
  • Renew Hosted Link
  • Email Hosted Link

The Participant Link will take you directly to the teleconference recording. You can either send this to your viewers or embed it on your website for people to listen.

The Link Expiry Date lets you know when your hosting will expire. This will be 60 days from the date of your recording. You will receive a reminder email 7 days before your link is due to expire.

The Renew Hosted Link allows you to renew your hosted teleconference once it has expired. Once clicking on this link you will be taken back to the Create a Hosted Link page.

If you select Email Hosted Link a pre-populated email will automatically appear containing the link to your teleconference recording. All you need to do is enter the receivers email address.

Participant Reporting
If you created a hosted link by using the Registered Download Access option, you will have the choice of downloading a report containing who listened to your recording.

Simply click on Recording Participant List under the Audio Recordings heading on the homepage.

You will then be shown a list of all recordings which have been setup with the Registered Access option. Each horizontal line represents one teleconference. Find the teleconference that you wish to view in Participant List for and click on Show.

Participant-List

Your Participant List will then appear in a new window as seen below. Use the icons to download, print and save your Participant List.

Download Bar

Redback Recommends: Customising your Account Management Portal password – You will no doubt be using it a lot more so make your password something you can remember!

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