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Training and education are essential in the highly systemised franchise industry. Desired results and performance are directly linked to the training provided to franchisees. Franchisors need to provide training both in the initial start-up period as well as on an ongoing basis. For a franchisor to remain competitive in the long term, franchisees must be informed on best practices, industry trends, product updates, location openings, licensing information, operating procedures, and strategic information. Beyond competitiveness, for a franchisor to remain compliant and in business, franchisees must be cognisant of legal issues and be tracked on their knowledge. Learn about Redback’s Participant Engagement Reporting here.

Online training is an essential tool for both partners in a franchise relationship, both franchisor and franchisee. Read here for a quick guide on how to implement online training.

Convenience, cost-savings, and consistency are key benefits to implementing an online training program. Franchisors can disseminate information while reducing costs and maintaining consistency easily. Franchisees are typically so busy with the day-to-day activities that attending in-person training, updates, and debriefs are a strain on time and money. With device-agnostic online training, franchisees can access information at a time convenient for them. There is no excuse for not keeping abreast of issues when information can be accessed so readily.

Hosting webinars online allows franchisors to cut costs and receive long-term dividends. Their training content can be accessed again in the future as it is needed. Find out how you can take your CPD programs online here.

Not convinced on taking on webinars? Read below for the…

7 Benefits of Online Training Webinars:

  • Extending the reach of franchisors to their franchisees in dispersed locations
  • Reducing the costs involved with traditional online training, such as event hire, catering, transportation, and accommodation costs
  • Simple platform where franchisors can upload content easily and on-the-go if they need to communicate a message
  • Providing training that can be accessed at the user’s convenience and from any location and device
  • Ensuring consistency in messaging that might be otherwise altered when delivered by personnel live
  • Instantaneous updates so that franchisees have the latest training information and updates
  • Ability for participants and hosts to track participation/engagement through Engagement Reporting to see who is being compliant

Want to know how to create your own webinar? Get your copy of our Webinar Organiser Handbook.

Download now!

Want to learn more about the custom solutions available to you? Speak to a specialist at 1800 733 416 today!

Until next time,
Tammy Lim

Tammy-Lim-profile

Better business meetings, engaging virtual classrooms and enhanced project collaboration – HD Video Conferencing is compelling, and now you have access to the most reliable and feature rich platform in the market. It’s simple, effective and accessible.

What’s it all about?

– Face to face collaboration from anywhere in the world = instant collaboration
– Accessibility from any device = start meetings from Apple and Android + native Skype for Business Integration
– Australian hosting and support = everything stays on-shore and you speak to a real person
– Connect with and H.323 or SIP Device = connect from any hardware endpoint
– Dial in and connect via telephone = accommodate all attendees
– Flexible pricing options for all = because that’s how it should be!

We know you’ve got questions, so here’s the answers:

“We use Skype for Business internally. While this solution would be great for external meetings, we only want one platform.”
Perfect – RBVideo has native S4B integration meaning you can have the best of both worlds all in one platform!

“It all sounds good in theory, but getting people on-board with it is just too hard.”
This is where we come in! We’ll help you manage all on-boarding and our connect via telephone feature means even the most reluctant of users can start collaborating instantly. Plus, users can join via an APP from any mobile device.

“I’m interested, but am looking to evaluate current providers.”
We’ve done all the hard work for you! Click here to view our Comparison Guide

Are you ready to make distance obsolete?

Pricing Online demo

Until next time,
The Redback Team

Webinars – we’ve now got the hang of them, we’re starting to see results and our programs are planned and ready to go.

However, there’s always that one word in the back our minds – engagement!

– Create engaging webinars they say,
– Make sure you’re engaging your online audiences
– Tools, Features, interaction – it all equals engagement!

But what does engaging even mean? And how are we supposed to measure it?

At Redback, we’ve created Live Participant Engagement Scoring. An automatic scoring system that allows you to measure the behaviour of your online participants and in turn, refine your webinar programs and improve your Return On Investment.

Here’s how the technology works….

Currently, at the end of your webinars you receive your attendee list, polling and survey results and chat transcripts. There’s some great data in there, but we know that many of you don’t know what to do with it.

Now, you’ll receive all of this, along with an engagement scoring report for each individual who has participated in your webinar.

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How did we do this?

It’s a simple formula – Interaction plus behaviour (and some feedback) equals engagement.

We score your attendees based on two main areas – Quantitative and Qualitative Score.

The quantitative score looks at the behaviour of your attendees – this includes their duration in your event, whether they participated in polls or completed an in-room survey.

The qualitative data is based on one simple question that you can ask either in a poll or in room survey. HOW ENGAGING DID YOU FIND THIS WEBINAR, include the 5 possible responses, and we’ll then either add or deduct points from your attendees total score.

Watch this video for more information!

So now you’ve got a number to work with, what does that mean?

Measuring your participant engagement scores across your webinar programs is a great way to fine tune what you’re doing.

– Discover which content works best
– Uncover your most engaging presenters
– Better qualify leads for your sales teams
– Refine your CPD Programs

The best news? These reports are completely retroactive, meaning the formula will apply  to all your previous webinars.  Take a look in your Account Management Portal and see how it all works!

Live Participant Engagement Scoring was made with you in mind. Because there’s no point putting in all the hard work if you can’t measure your results.

Want to learn how to access your reports and understand what they all mean?

Instructional Guide Inspirational Guide

Until next time,
The Redback Team

One of the main benefits of our Webinar and Webcast platforms has always been the ease of joining – there’s no downloads because they all run off Adobe Flash.

However, Google have made an update to their web browser Chrome. If you are using Google Chrome to join a Redback Webinar or Webcast you will first need to enable Adobe Flash in order to view the video content.

The good news is, you can permanently enable Flash in Chrome in three simple steps. Meaning you’ll never have any issues joining an online event again.

Step 1: Open Google Chrome and type in the following address: www.webcasts.com.au/digital-event-landscape
Step 2: Click on the i icon as shown below

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Step 3: Once the below pop up opens, simply click on the drop down box alongside Flash, and select ‘Always allow on this site

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We have also updated our Attendee Joining Guides to include this information. If you are organising webinars or webcasts, please make sure you always provide these links to your attendees before your events.

Click here to view the Attendee Overview Documents

If you have any questions, please contact our Customer Support Team on the details below:

support@rdbk.com.au
Australia: 1800 733 416
NZ: 0800 231 717
International: +61 2 9037 0330

Until next time,
The Redback Team

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