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About Us

See what sets us apart

We’re an Australian organisation dedicated to helping the way that you meet, present and collaborate at a distance. We help deploy the latest Webinar, Webcasting, Teleconferencing, Web Conferencing and Cloud Video Conferencing technologies to thousands of Australian businesses all while delivering an unmatched level of support, ease of use and peace of mind. We bring the leading edge of technology to our customers with an unmatched dedication to customer satisfaction.

Our Virtual Mantelpiece

 

Our objective is to build a business where our employees find it to be a great place to work at. If we can do that, we believe our customers will find it a great place to do business with.

Our BHAG (Big Hairy Audacious Goal) is to help 10,000,000 Aussies meet at a distance. Through exceptional customer service, innovative technologies and a clear vision, we are well on our way to achieving this goal!

The Redback Difference

State-of-the-Art-Studios

Fully-equipped broadcast standard studios complete with a crew in Sydney and Melbourne.

Stress-Free

Experience the gold standard in digital events with dedicated project managers and delivery experts.

Satisfaction

If you aren’t satisfied, we’ll make it right. Your next event is on us.

Australian Support

24/7 complimentary support for both you and your attendees.

The Redback Way

Customer Satisfaction is our highest priority

Our customers always come first – if they aren’t happy, we aren’t happy.

We meet our commitments without exception

It’s pretty simple – we do what we say we’re going to do.

We are dedicated to excellence

We don’t cut corners. Every service we deliver is done to the highest possible standard.
We don’t go home until the job is done.

We work in harmony

We treat others like we would want to be treated ourselves.We act with honesty and integrity at all times. We help each other and remember to have fun along the way.

Our No Worries Guarantee!

Reliability

99.9% availability of services – guaranteed uptime

Freedom

No lock-in contract means you are free to leave anytime you wish

Satisfaction

If you aren’t satisfied, you don’t pay – no questions asked

Savings

Redback will beat your current price by at least 10%

Our Dedication to Customer Excellence

The words ‘customer experience’ and ‘engagement’ tend to get thrown around a fair bit. At Redback, we are all about our customers and enhancing their experience through each and every interaction. How serious are we about it? Serious enough to listen and take action…

Since August 2015, we have been surveying 10% of our conferencing users each day – here’s what they have to say.

Ease of Use

93% of users say our Teleconferencing and Web Conferencing services are easy to use. 32% rated them as ‘exceptionally easy’.

Quality of Service

When it comes to the quality of our services, 93% of users gave a rating of 7 or higher. 35% of these users rated the quality of our platforms as exceptional.

Would you recommend us?

Perhaps the biggest test of all – how likely would you be to recommend Redback? 95% of users said they would be likely to recommend our services.

Customer Return Rate

We’re incredibly proud of our Customer Return Rate at 99%. We earn our customers every time they use us – there’s no lock in contracts and no room for error.

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